Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. NO EXCEPTIONS! If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. If you have any questions please feel free to call us at 1-816-632-7066 or email firstname.lastname@example.org.
Defective/Damaged Items Process:
- Send pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Farm Girl account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 business hours.
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an in store credit postmarked within 30 days from the date you place your order. Any returns postmarked after 30 days of that date will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
Exceptions to this return policy: All sales are final sales on Bargain Bin, Jewelry, Hats, Bralettes, Socks, and Basic Fitted Spaghettis/Tee’s/Leggings.
Other Exceptions to this policy is HOLIDAY SALES: Any Items purchased between Thanksgiving and New Years Day that is 30% or higher off is considered NOT RETURNABLE. Any holiday item purchased is not returnable after the holiday has passed. NO EXCEPTIONS! This policy overrides the 30 day return period too.
Items marked with Final Sale cannot be returned, refunded or exchanged. If you have any questions contact firstname.lastname@example.org.
Request A Return:
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
- We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Due to high order volume, we do not process exchanges, store credit only.
- Store credit will be given for the purchase price of all eligible returned merchandise less the postage fee (see below and note ALL steps on how a return is eligible). We will deduct a return postage fee of $7.55 when the prepaid Label is used. For large items we will deduct a return postage fee of $12.50. Or if you would prefer to pay your own return shipping you must call us to process your return request. If you choose to use our label it is required to be scanned by the post office within 7 days of the return request or the label will be voided and it will then be the responsibility of the customer to purchase their own return label.
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
(PLEASE MAKE SURE YOU READ OUR RETURN LABEL POLICY BEFORE PROCESSING YOUR RETURN).
- Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
- Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original packing slip (or return form) included & thoroughly completed. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
- Store credit is issued within 1- 7 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued. Your credit will automatically apply on your next purchase at the checkout.
- ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 30 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Your Return: you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.
Address For Returns:
Farm Girls Fancy Frills
617 N. Walnut St.
Cameron, MO 64429
Holiday Return Policy:
Orders placed on or after Nov 21st will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
Changing or Cancelling Your Order
If you need to make any changes to your order, please call us at 1-816-632-7066 immediately after making your purchase. We are open Monday-Friday from 8:00 am-4:00 pm Central Time. Once your order has been processed, we will be unable to modify the contents of your order. If In the event you choose to cancel your order, the order dollar amount will be placed into your in store credit account. NO CASH, CREDIT CARD, PAYPAL, Or AFTERPAY REFUNDS will be issued. We apologize for any inconvenience and will do our best to assist you.
Status of your Order:
To check the status of an order please click here.
Or once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the “ My Account ” link at the top right of the page and logging into your Farm Girls Fancy Frills Account.