Once an order has been submitted, it can not be canceled. We can not make changes to item quantities or sizes once the order has gone to processing.
If you're contacting us in regards to a coupon code, we cannot adjust the order charge, but will issue a store credit if your order has been placed within 24 hours.
We strive to ship your order out the same day it is placed if we receive it by 12pm central time. Depending on your location your package should arrive in 1-3 business days. We do ship out Monday thru Saturday, USPS priority mail at this time.
We do not process or ship orders on holidays.
U.S. Postal Service Priority Mail Express Shipping is available to you if you call in your order and make the request at 816-632-7066. Depending on your location it should arrive in 1-2 business days.
Shipments lost or misdirected in transit to your destination will be reshipped out once U.S.P.S. determines it cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments if your address is incorrect. If a package is returned back to us as undeliverable we are happy to reship it out at the customers expense.
Please make sure you are home to receive your package or consider having it delivered at your place of work to prevent any issues. Once a package shows delivered by the carrier, it is your responsibility to file the claim with the post office.
When returning an item, please take note of the following guidelines:
- Shipping will not be refunded on any returned items and it is the responsibility of the customer when shipping items back to us.
- Store credit (wallet money) will be given for the purchase price of all eligible returned merchandise. NO CASH REFUNDS ARE OFFERED.
- Authorized returns must be postmarked within 30 days of the date you placed the order. Any merchandise received after that date will not be credited and it will be the shippers responsibility for the reshipping fee to receive your merchandise back.
- BARGAIN BIN (CLEARANCE), HATS, JEWELRY, and BRA SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT (WALLET MONEY) WILL NOT BE GIVEN FOR THESE ITEMS.
- Special Order Items: Items that we have ordered for you as a special order are returnable, but differ slightly from regular items. If you choose to exchange for another size, we will ship out the requested size if it is in stock. If you are requesting store credit or we are out of your requested exchange size, you will receive store credit minus a 25% special order fee.
- Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us by phone within 3 days of receipt. If we do not receive notification that you have received a damaged item in 3 days, the return will be refused. After 3 days, if we agree to exchange the item out you will be responsible for return shipping.
- We will require a picture(s) of the defective or damaged area emailed to [email protected] including a picture of all tags still attached to the item. Along with your name, order number, and product name.
- Christmas Return Policy: All returnable items purchased must be postmarked by January 5th of the following year. Any merchandise received after that date will not be credited and will be the shippers responsibility for the reshipping fee to receive your merchandise back.
We will respond back within 24-48 hours. If you have not heard from us please call us at 816-632-7066 to insure we did receive it.
- Please go to your account and click Orders/Return Requests from the My Account dropdown. Click the order number that applies.
- Click request an exchange or store credit.
- Select the items you wish to return and...
- If you request a replacement in the comment section below put the size you are wanting reshipped out and we will send it back out free of charge as long as it is the same item. If the item is not available at the time you will receive IN STORE CREDIT back to your wallet.
- If you do not see your item available on the request a return order, it is non-returnable. A non-returnable item is either bargain bin merchandise, jewelry, or it has expired from the 30 day window to return.
- Returns must be received in original, unused condition with the tags ATTACHED. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee. IF WE DO NOT RECEIVE THE RESHIPPING FEE WITHIN 30 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
- If any footwear order is returned, the footwear box MUST be inside an outer box to avoid damage for resell purposes. If the item is shipped back without an outer box, there will be a 25% restock fee on your return.
- Once you make the request please enclose a copy of your return slip which is emailed to you (check your spam folder if you don’t see it or send a copy of your invoice)and mail the items back too:
Farm Girls Fancy Frills
617 N. Walnut Street
Cameron, MO 64429
REDEEM STORE CREDIT
- Make sure you log in when shopping. When you are ready to check out your wallet credit will be automatically apply to your total on the checkout screen. It is that easy! Then you just need to choose how you would like to pay the order balance if any remains.
- IMPORTANT!!! If you unclick the wallet credit, be sure to click "Use Wallet" button above to RE-APPLY it to cart.
- Anytime you would like to know how much money you have in your wallet just log in to your account and your wallet will be right there in your drop down showing your funds available to redeem.
No Problem, just give us a ring: 816-632-7066
Customer Service Hours: Monday-Friday 8am-4pm CST