Items marked with the Order Now Truck Icon are Preorders. The expected ship date for the item is listed in the description. Orders containing preorders will not ship until all items are in stock.
Once an order has been submitted, it can not be canceled. We can not make changes to item quantities or sizes once the order has gone to processing.
If you're contacting us in regards to a coupon code that did not submit, we cannot adjust the order charge, but will issue a store credit if your order has been placed within 24 hours.
We strive to ship your order out the same day it is placed if we receive it by 12pm central time. Orders containing preorders will not ship until all items are in stock. Depending on your location your package should arrive in 1-3 business days. We do ship out Monday thru Saturday, USPS priority mail at this time.
We do not process or ship orders on holidays.
U.S. Postal Service Priority Mail Express Shipping is available to you if you call in your order and make the request at 816-632-7066. Depending on your location it should arrive in 1-2 business days.
Shipments lost or misdirected in transit to your destination will be reshipped out once U.S.P.S. determines it cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments if your address is incorrect. If a package is returned back to us as undeliverable we are happy to reship it out at the customers expense.
Please make sure you are home to receive your package or consider having it delivered at your place of work to prevent any issues. Once a package shows delivered by the carrier, it is your responsibility to file the claim with the post office.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. NO EXCEPTIONS! If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. If you have any questions please feel free to call us at 1-816-632-7066 or email [email protected].
DEFECTIVE/DAMAGED ITEMS PROCESS:
- Send pictures of the defective or damaged area and email the images to [email protected], including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Farm Girl account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 business hours.
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an in store credit postmarked within 30 days from the date you place your order. Any returns postmarked after 30 days of that date will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
Exceptions to this return policy: All sales are final sales on Bargain Bin, Jewelry, Keychains, Hats, Headbands, Bralettes, Socks, Basic Fitted Spaghettis/Tee’s/Leggings or any item that is purchased with a 30% or more off coupon code sitewide.
Items marked with Final Sale cannot be returned, refunded or exchanged. If you have any questions contact [email protected].
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
- Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
- We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Due to high order volume, we do not process exchanges, store credit only.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
- Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original packing slip (or return form) included & thoroughly completed. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
- If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
- Store credit is issued within 1- 7 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located under the Payment Method on the Checkout page.
- ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 30 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Please contact customer service via Email Us, or over the telephone at 1-(816)-632-7066 for further assistance in returning these items.
Address for Returns:
Farm Girls Fancy Frills
617 N. Walnut St.
Cameron, MO 64429
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
HOLIDAY RETURN POLICY:
Orders placed on or after Nov 21st will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
PLEASE UNDERSTAND THAT THE RETURN PROCEDURE IS COMPUTER GENERATED! DO NOT LEAVE QUESTIONS FOR US TO SEE IMMEDIATELY. UNTIL WE RECEIVE THE RETURN WE DO NOT SEE YOUR MESSAGES.
REDEEM STORE CREDIT
- Make sure you log in when shopping. When you are ready to check out your wallet credit will be automatically applied to your total on the checkout screen. It is that easy! Then you just need to choose how you would like to pay the order balance if any remains.
- IMPORTANT!!! If you unclick the wallet credit, be sure to click "Use Wallet" button above to RE-APPLY it to cart.
- Anytime you would like to know how much money you have in your wallet just log in to your account and your wallet will be right there in your drop down showing your funds available to redeem.
NEED OTHER HELP???
No Problem, just give us a ring: 816-632-7066
Customer Service Hours: Monday-Friday 8am-4pm CST